Just read David Armano‘s “6 Social Media Trends for 2011” and all of the comments/ideas that it provoked. Here, I’d like to highlight 2 of his predictions as well as some of my own takeaways and thoughts.
1) “From Ford, to Dell, to Starbucks, to Jet Blue, and a host of other companies who have pioneered early uses of social media for business, 2011 will be the year these companies take a serious look at integrating social media, not only regionally but globally.” - Further integration of social media with small businesses and big brands will continue in 2011. Successful companies will not place the responsibilities of social media with one person but rather across the entire organization or at least with a group of dedicated people. One of the most important things we’ve all learned is that social media does not scale. But as Armano says in a comment, “The key to scaling is to create advocates. Both customers, employees and partners” to speak on your behalf.
2) “Social Functionality Makes Websites Fashionable Again… even the most iconic of brands realizes that they do not exist in their own walled garden. They must integrate to be relevant in a socially connected world.” - While many brands struggle to make their Facebook pages a destination, they should also consider why they’re doing so: Facebook is a social mecca, breathing and facilitating conversation all day, everyday. So with this in mind, businesses want their pages to be in “the conversation.” But what about their websites? Shouldn’t they be given the same social treatment? If a consumer stumbles on your Facebook Page and then they click over to your website, you want their experiences to be seamless: social to social, not social to stagnant. So I think Armano makes a good call that “websites will increasingly serve as ‘digital hubs’” in 2011.
In the comments, Ian Greenleigh brings up another trends, one that I think deserves its own number. 3) “2011 will be the year true online influencers are located.” - Influencers was a buzzword in 2010, but in 2011 it will become a solid part of social marketing strategies. This will require social strategists to analyze and understand context a lot more – where, when, and why are people saying what they are about your brand or product? And most importantly: who is saying it? And how is your brand treating them?
But while Greenleigh brings forth the topic of influencers, Armano and some commentators discuss the practical debate of Maven vs. Average user. If we only focus time and resources on the important few that influence the greater (and average) masses, then will we really be moving the needle? 4) So in 2011, expect strategists to not only tell you who your influencers are but also the insights that will motivate your average users to action as well.
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